Donations Clearinghouse - Receiving

Receiving Items

If you are in need of household items from the Donations Clearinghouse, acquiring a referral form and letter from a social service agency is the first step.

Please have your caseworker fill out the referral form (online form OR download pdf) and write a letter addressing your need on the referring agency’s letterhead.

Your case worker can fax or email in your referral documents. We will contact you directly to complete an intake via email or phone, during which time an appointment will be scheduled for you to pick out your furniture.

If you have questions, please call 774-243-3821 or email dch@cmhaonline.org.

Eligibility

Criteria for accessing the DCH includes, but is not limited to, families and individuals who are:

  • Moving from shelter to permanent housing

  • Fleeing domestic violence

  • Working with DCF on reunification

  • Elderly and/or disabled

  • Victims of natural disaster

  • Living on a fixed income

Referring Agencies

A referral is needed from a social service agency, healthcare provider, faith community, housing authority or schools.

Below you will find the referral form for the Donations Clearinghouse (DCH). To refer a client, you simply fill out the referral form, and write a letter on your agency’s letterhead explaining the client's need for furniture to verify your client has a need for our services. We are accepting referrals via email, and website submission only. No walk-ins, appointment only

Email: dch@cmhaonline.org

*PLEASE INCLUDE CLIENT ON EMAIL TRAIL*

Once all referring documents are received we will contact the client directly, complete an intake, and discuss options for them to receive furniture.  Clients will need transportation to take their furniture. We offer curbside delivery to Worcester residents only for a fee of $60.

Please do not hesitate to contact us at 774-243-3821 or dch@cmhaonline.org if you have any questions.