The Successful Landlord

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The Housing Counseling program works to prevent homelessness and to promote safe, stable and affordable housing. Services include counseling, education, and mediation regarding landlord/tenant rights and responsibilities. Homelessness prevention and residential stabilization services include ongoing case management, referrals to additional community services and emergency payments for rental and utility arrearages.

One of the funding programs available is RAFT (Residential Assistance for Families in Transition) which is a Department of Housing and Community Development (DHCD) funded homelessness prevention program. RAFT provides short-term financial assistance to low-income families who are homeless or at risk of becoming homeless.

United WayThrough funding from the United Way, the Housing Counseling program offers community trainings on tenant’s rights and responsibilities. Also, in collaboration with the NeighborWorks HomeOwnership Center of Central MA, we provide trainings on landlord rights and responsibilities.

Clients can access our services during our walk-in hours:

  • Monday: 1 - 3:30 pm
  • Tuesday: 1 - 3:30 pm
  • Wednesday: 9 - 11 am
  • Thursday: 4:30 - 6:30 pm
  • Friday: No Walk-Ins

What to expect during walk in hours?

Clients will be seen on a first come first served basis, and will meet in person with one of our Housing Counseling counselors.

What documents will you need?

Please be prepared by having any pertinent information that would help the counselors understand your situation. For example; Lease or rental agreement, notices to quit, summary process paperwork, code violation reports, etc...

CMHA provides housing counseling, information, and referral services to landlords and tenants. CMHA provides no legal advice. If legal advice is needed, please contact an attorney.



WALK photography by Joe Santa Maria - Kill the Ball Media