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The Housing Counseling program works to prevent homelessness and to promote safe, stable and affordable housing. Services include counseling, education, and mediation regarding landlord/tenant rights and responsibilities. Homelessness prevention and residential stabilization services include ongoing case management, referrals to additional community services and emergency payments for rental and utility arrearages.

Through funding from the United Way, Housing Counseling program offers community trainings on tenant’s rights and responsibilities. Also, in collaboration with the NeighborWorks HomeOwnership Center of Worcester we provide trainings on landlord rights and responsibilities.

 Clients can assess our services during our walk-ins hours:

• Monday, 1:00 pm - 3:30 pm
• Tuesday, none
• Wednesday, 9:00 am - 11:00 am
• Thursday, 5:00 pm - 7:00 pm
• Friday, 1:00 pm - 3:30 pm

What to expect during walk in hours?

Upon arrival you will be asked to fill out an intake form.  Clients will be seen on a first come first served basis.

What documents will you need?

Please be prepared by having any pertinent information that would help the counselors understand your situation. For example; Lease or rental agreement, notices to quit, summary process paperwork, code violation reports, etc...

CMHA provides housing counseling, information, and referral services to landlord and tenants. CMHA provides no legal advice. If legal advice is needed, please contact an attorney.